Shipping policy

Thank you for shopping with GadgetHub. We carefully prepare every order and work with trusted delivery partners to ensure your maternity and baby products reach you safely.

Delivery Areas

We currently deliver to physical addresses within South Africa using Aramex door-to-door courier services.

We do not deliver to PO boxes. Customers must provide a complete physical delivery address where someone will be available to receive the parcel.

Delivery Time

Our estimated delivery time is 8–11 business days from the date your order is confirmed, unless a different delivery period is clearly stated on the relevant product page.

Business days exclude Saturdays, Sundays and South African public holidays.

The delivery period is an estimate rather than a guaranteed appointment. Orders to remote or outlying areas may take longer.

Order Processing and Tracking

Once your order has been dispatched, you will receive a confirmation containing the available tracking information.

Tracking information may take some time to update after your parcel has been handed to the courier.

Courier Delays

GadgetHub uses Aramex as its door-to-door delivery partner.

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including severe weather, road closures, courier-network disruptions, public holidays, strikes or unusually high order volumes.

Although we cannot guarantee that Aramex will always deliver within the estimated period, we remain committed to assisting you and will follow up with the courier when a delay is reported.

Nothing in this policy limits or removes any rights you may have under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.

Incorrect Delivery Information

Customers are responsible for ensuring that the name, telephone number and delivery address entered at checkout are complete and accurate.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.

If a parcel cannot be delivered because the address provided was incorrect or incomplete, the customer may be responsible for reasonable additional delivery charges before the parcel is resent.

Delivery Attempts

Someone must be available at the delivery address to receive the parcel.

If Aramex cannot complete delivery, the courier may contact you or arrange another delivery attempt. Additional charges caused by repeated failed delivery attempts may be payable by the customer where legally permissible.

Delayed Orders

If your order has not arrived after the estimated 8–11 business-day period, please contact us with your order number.

We will investigate the delivery with Aramex and provide you with an update. If we are unable to fulfil your order within the period required by applicable law, you will retain any rights to cancel and receive a refund provided by that law.

Lost Parcels

Please notify us if tracking suggests that your parcel may be lost.

We will open an investigation with Aramex. If the parcel is confirmed as lost before delivery, GadgetHub will provide the appropriate replacement or refund in accordance with applicable law.

Damaged Parcels

Please inspect your parcel as soon as it arrives.

If an item arrives damaged, defective or incorrect, contact us promptly and provide:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will assess the matter and provide the appropriate remedy in accordance with our Return and Refund Policy and South African consumer law.

Risk and Delivery

Responsibility for the products remains with GadgetHub until they are delivered to the address provided in your order, subject to applicable law.

Shipping Charges

Applicable delivery charges will be displayed during checkout before payment is completed.

Delivery charges are generally non-refundable after successful delivery, except where a refund is required by law or the order was incorrect, defective or damaged.